Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
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All use cases

Preboot for customer success

The relationship continues after the first visit.

Know what they bought, where you left off, and when to check in. Give every return a little context.

Talk to us
Emma · returning customerColour & care

Customer history

  1. 8 May
    Colour appointment

    Prefers afternoon visits

  2. 9 May
    Aftercare shared

    A reply saved to the record

  3. 19 Jun
    Next visit due

    Their usual six-week interval

Check-in · ready to review

Ready for your next colour appointment? Would an afternoon suit you again?

Usual service · preferred time

Loop notices

A reason to reach out.

Loop brings the relevant history and a suggested next step to your team.

Review the check-in before it goes

See why this customer needs attention. Edit the message, approve it, or leave it for later.

What Loop noticed

Their usual six-week interval has passed.

The context

Last visit: colour. Prefers afternoons.

Suggested check-in

Would you like to book your usual colour appointment? We can look for an afternoon.

A proposal for your approval.

After the check-in

Their reply should change the plan.

Customer success is more than scheduling the next message. Let the customer’s answer decide what the team does next.

“Yes, an afternoon next week would be great.”

Help them return

Check available appointments with their preference already attached.

“I’m away this month. Try me in July.”

Respect the timing

Update the follow-up date. Keep their reason with the customer record.

“The colour wasn’t quite right last time.”

Listen before offering another visit

Bring in the team with the earlier appointment and feedback together.

Set your contact rules and stop conditions before activating a journey.

A shared picture

Start the week knowing what needs care.

Review what the customer needs now: a later check-in, feedback awaiting a reply, or the next step in an unfinished plan.

Customer reviewThis week
Emma · check in during July

Follow-up date changed to match her reply

Later
Lucy · aftercare question

Needs an answer from the service owner

With the team
James · unfinished course

Two sessions complete; next visit not booked

Follow up

Each record keeps the conversation and the owner of the next step.

From teams using Preboot

5.0/ 5 Rated on the Salla App Store
Karam Alnakhil Ajwa Dates

Karam Alnakhil Ajwa Dates

5 / 5
A reliable service. Our experience with the app has been excellent. Connecting the WhatsApp Business API to our store was easy, clear and, most importantly, quick. The interface is clear and detailed for monitoring customer service and team performance. The support team and account manager are very helpful and quick to respond. Thank you, Preboot.
Salla App StoreTranslated from Arabic

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Meet our customers
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  • 180°
  • Dokhoon Pure
  • Arriyadh Roaster
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