Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
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All industries

Preboot for e-commerce

Every order starts with a conversation.

Answer the product question. Share the checkout. Keep the customer and the order together when the conversation continues.

Talk to us
The linen collection

Linen duvet set

Sand · double

Available in your catalog
Emma · WhatsApp

Is the linen set available in sand? How long is delivery to Riyadh?

Yes. Delivery takes 2–3 days. I can send you the checkout link for the double set.

That works. Send it over, please.

Checkout link shared

Product and delivery answers use the store information you connect.

One customer, one connected order

The context stays after checkout.

Emma’s question, checkout, and support request belong to the same story. Your team can pick up where the conversation left off.

Emma · linen duvet set

  1. Before checkout

    Answer what is holding the order up.

    The delivery question is answered before another reminder is sent.

    Question answered

    View the connected details
    Product
    Linen duvet set · sand · double
    Customer question
    Delivery time to Riyadh
    Source
    Connected catalog and delivery policy
  2. Order placed

    Connect the purchase to the conversation.

    The linked order gives the team the item, payment status, and next step.

    Payment received

    View the connected details
    Order
    #1048 · linen duvet set
    Payment
    Paid at checkout
    Fulfilment
    Awaiting dispatch
  3. After checkout

    An address change reaches a person.

    “Can you deliver to my office instead?” Sophie receives the order and the request together.

    With the support team

    View the connected details
    Owner
    Sophie · support
    Request
    Confirm a new address before dispatch
    Attached context
    Order #1048 and the full conversation

Learn from the conversation

The next customer shouldn’t have to ask.

Loop connects recurring delivery questions to the conversations behind them. Review the source and the proposed answer before changing the journey.

See how Loop works
Delivery reviewReady for your review

From customer conversations

Emma

How long is delivery to Riyadh?

James

Will it arrive before the weekend?

Proposed journey change

Show the delivery estimate before sharing checkout.

Delivery to Riyadh takes 2–3 days. Here’s the checkout for your linen set.

Answer sourceYour approved delivery policy

Preview the answer and timing. Approve the journey change when you are ready.

Built around your store.

Catalog and order data
Salla and Shopify are supported. Orders, carts, and customers sync with Preboot. Other systems and couriers may need a custom integration; we confirm the scope with you.
Useful follow-up, with limits
Choose the timing and audience for cart or return-customer messages. Consent, opt-outs, and channel rules apply. Number-quality monitoring helps manage risk but cannot guarantee against a WhatsApp restriction.
Review before changing the journey
Loop proposes a change with its context. Your team reviews and approves it. Supported journey edits can be rolled back; a delivered message cannot be unsent.