Does it work with my Salla or Shopify store?
Yes — both connect out of the box. Orders, carts, and customers sync automatically, and the chatbot answers from your live catalog. Other systems connect through custom integrations.
Will the AI quote wrong prices or promise stock I don't have?
It answers from your synced catalog, not from imagination. Changes to the bot are validated before publish, and when it isn't sure, it hands the conversation to your team with the reason attached.
Can I change a working journey without breaking it?
Yes. Every change — yours or Loop's — is previewed before it goes live and can be rolled back in one click. That includes offers, cart recovery, and the chatbot itself.
Will heavy campaigns get my WhatsApp number blocked?
Protecting your number is a core design goal: warm-up, quality monitoring, and segment-based sending instead of blasts — blasts are the single biggest cause of blocks.
Can it really measure my agents fairly?
It measures what's already on the record: first reply times, resolutions, and converted chats from real conversations. Managers see it under roles and permissions, and targets built from it tend to be accepted precisely because they're factual.
Will Loop change campaigns or budgets on its own?
No. Loop proposes — stop this campaign, re-route this courier lane, shift this budget — with the reasoning, expected outcome, and risk attached. Nothing runs until you approve, and every change rolls back in one click.