Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
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Use cases

Start with the work you want to improve.

Choose your team’s work. See the conversations, decisions, and next steps in one place.

Marketing

Connect campaigns to conversations. Plan the next message with context. See how

Sales

Keep the enquiry, quote, and next follow-up together. See how

Supply chain planning

Plan stock and capacity around what customers ask for. See how

Customer support

Answer from the customer record. Hand over with the full context. See how

Customer success

Make the next visit or order part of the relationship. See how

Trusted by teams across industries

Meet our customers

One customer, end to end

One customer. A connected team.

Follow a conversation across the business.

Emma

One customer. One conversation history.

An ad starts a conversation.

The source stays attached to the customer.

The conversation

Is the vase from your ad available?

Yes, the sandstone vase. Would you like the dimensions?

Conversation source

Sandstone collection

Source
Instagram ad
Interest
Sandstone vase

Source saved to the customer

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