Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
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Loop

Your business moves. Loop follows through.

An AI teammate inside your workspace. It connects the conversations, spots what needs attention, and brings you the next step, ready for your approval.

Talk to us See how Loop works
Loop Ready for your review

Customer retention

Your regulars have gone quiet.

Their usual monthly order is overdue. There’s a reason to check in.

  • Orders
  • Conversations
  • Customer history

Suggested next step

A personal check-in, to the right customers.

Review the decision

Audience and message prepared. You make the call.

From signal to follow-through

Open the decision. See the whole picture.

Follow one customer check-in from the first signal to the reply. The context, the proposal, and what happens next stay together.

Open the decision. See the whole picture.
LoopBring regular customers back

The signal

It connects the clues.

Order history
The usual monthly order is overdue.
Conversations
The customer’s usual product and preferences are already in the thread.
Recent activity
Check for a new order or an open support conversation before including them.

The proposal

You see what will happen.

Message preview

Hi! Ready for your usual order? Happy to help whenever you need it.

Include
Regular customers with an overdue order
Exclude
Recent buyers and unresolved support issues
Limit
One check-in. No repeat without a reply.

Waiting for your approval

The follow-through

The story keeps going.

  1. The message goes out

    Only the approved message, to the audience you reviewed.

  2. Replies come back with context

    The team picks up in the inbox, with the customer’s history attached.

  3. The outcome stays connected

    Review delivery, replies, and linked orders before the next move.

One decision. A connected record of what followed.

Start with your own question

Ask for the work. Keep the conversation going.

You don’t have to wait for a suggestion. Ask Loop to investigate, prepare, or build, then refine it together.

Loop In your workspace
You:

Show me repeat purchases by week and loyalty tier.

Loop

Here’s the report setup. Each loyalty tier gets its own series, so you can compare repeat purchases over time.

Report

Repeat purchases

  • Measure: repeat purchases
  • Grouped by week and loyalty tier
  • Ready to save to your dashboard

Ask me to change the date range or breakdown before you save it.

Choose a question to ask Loop

From teams using Preboot

5.0/ 5 Rated on the Salla App Store
Skinora

Skinora

5 / 5
Fantastic, and I recommend it. After trying many tools, Preboot is the best fit. We connected the entire customer journey across WhatsApp and email, and the experience has been fantastic.
Salla App StoreTranslated from Arabic

Trusted by teams across industries

Meet our customers
  • Raddad
  • Zelebrity Coffee Roasters
  • Be Care
  • Mhzm
Customer reviews

One Tuesday

A day with Loop.

Routine work continues. Decisions come to you.

One Tuesday
  1. 8:30 AM

    A patient asks about whitening. Loop checks the price with the doctor before answering.

  2. 9:45 AM

    A cancellation opens a slot. The configured waitlist journey offers it to the next patient.

  3. 12:20 PM

    Recall messages are drafted for overdue patients. You review and approve.

  4. 4:35 PM

    A treatment-plan follow-up gets a reply. The patient books.

Questions and approvals stay with your team.

  1. 3:05 AM

    A sizing question arrives. The chatbot replies from your catalog.

  2. 9:00 AM

    Loop proposes a campaign audience change. You review the reasoning and approve.

  3. 11:30 AM

    The confirmation journey checks cash-on-delivery orders before dispatch.

  4. 2:00 PM

    An item sells out. Loop proposes pausing its ads until the restock; you decide.

Customer work continues between your decisions.

  1. 11:00 AM

    A guest asks about allergens. The team gets the question before a reply is sent.

  2. 1:15 PM

    A regular orders their usual in chat. Their saved preferences stay with the order.

  3. 5:30 PM

    A table opens up. The configured waitlist journey offers it to the next guest.

  4. 9:00 PM

    Loop drafts a return offer for quiet regulars. You choose who receives it.

Service keeps moving. Exceptions come to you.

  1. 8:40 AM

    An enquiry arrives from a listing. The buyer’s budget and preferred area join their record.

  2. 10:00 AM

    A viewing is confirmed. The buyer receives the location and appointment details.

  3. 2:30 PM

    The buyer replies after the viewing. Their agent sees the property and conversation together.

  4. 5:00 PM

    Loop drafts follow-ups for unanswered enquiries. The agent reviews before sending.

One buyer record, from first question to viewing.

Between the big decisions

The small things don’t get lost.

Loop keeps the open threads in view, even when your attention moves elsewhere.

Returns to unfinished work

An unresolved issue comes back with the next step prepared.

Keeps a regular rhythm

A weekly brief brings together what changed and what needs your decision.

Asks the person who knows

A missing price or unclear policy goes to your team. Their answer adds context for next time.

Your workspace. Your call.

Stay close to the work, without doing every step.

Review before action

See the proposed change and its context. Approve it, adjust it, or leave it on hold.

Work from connected data

Loop uses the conversations, orders, and systems you connect to Preboot.

Bring in your team

When the next step needs a person, the question or plan comes with the context they need.

Keep changes traceable

Review what changed. Roll back journey or chatbot edits; a delivered message cannot be unsent.