Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
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All industries

For salons & beauty studios

Their next visit starts in the conversation.

Keep the service, the stylist and the small preferences together, from the first DM to a familiar welcome back.

Talk to us

Instagram · Chloe

Any gel appointments with Sophie on Thursday?

She has 6 PM available. Shall I book it for you?

Perfect, thank you!

Chloe’s appointment

Thursday

6:00 PM

Gel manicureWith Sophie

Confirmed

Reminder scheduled

Chloe’s conversation becomes her appointment

A few weeks later

Remember the visit. Get the timing right.

Use the service and your studio’s rebooking interval to follow up at a useful time. The client’s preferred stylist stays part of the conversation.

Chloe · Rebooking record

Last service
Gel manicure · 24 September
Usual stylist
Sophie
Studio’s return window
From 15 October · 3 weeks
A follow-up with context

Hi Chloe, ready for your next gel appointment with Sophie?

Yes! From 4 onwards works for me. Let me know if something opens up.

Preference saved with the request · Sophie, from 4 onwards

Your studio chooses the interval for each service. Follow-ups respect the client’s consent and the channel’s rules.

Sophie · Thursday, 15 October
2:30Gel manicure

Booked

4:00Gel appointment

Available · 45 minutes

5:30Brow shaping

Booked

Loop · Draft for Chloe

Sophie has a gel appointment at 4 today. Would you like it?

Why Chloe

Gel manicure · Sophie · Requested a time from 4 onwards

  1. Request matched
  2. Studio reviews
  3. Offer sent

A space in Sophie’s diary

Make the next visit feel as personal as the first.

Chloe asked for Sophie, a gel appointment and a time from 4 onwards. That context turns a cancellation into a thoughtful invitation your team can review.

Availability is checked through your connected booking setup. An offer is not a confirmed appointment.

Make it feel like your studio

Your voice. Your booking rules.

Start with your actual appointment book

Booking systems connect through custom integrations. We confirm services, stylist availability and booking support for your setup before launch.

Let the team handle the personal details

You approve service information, tone and follow-up timing. Your team takes over when a client needs advice, a special arrangement or an answer outside that information.

Make every follow-up welcome

Booking a visit does not automatically opt a client into marketing. Messages follow the consent and messaging rules for each channel.