Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
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All industries

Preboot for clinics

Your next booking can arrive at 11 PM.

Let patients find a time and book in chat. Reception starts the morning with the appointment and its conversation together.

Talk to us
Tuesday · 11:32 PM
Wednesday · Dr. Reed
3:30Booked
4:00Booked
4:30Olivia
Skin consultation · Confirmed

The next morning

One appointment. Even when plans change.

A reply belongs with the booking. Reception can see what changed, without piecing together a separate chat and calendar.

The appointment we booked last night

Olivia

Skin consultation with Dr. ReedWednesday, 4:30 PM
  1. 9:00 AM

    Confirm the visit

    Olivia, your appointment with Dr. Reed is today at 4:30. Does that still work?

    Sent in the same conversation

  2. 12:10 PM

    Catch the change

    I can’t make it today. Could we find another afternoon?

    Cancellation received · Rebooking needed

  3. Reception

    Keep both next steps in view

    Help Olivia choose another day. Review the newly available 4:30 against patients asking for an earlier visit.

    Patient request and open slot stay connected

Reminder timing and booking changes follow the rules your clinic approves.

A useful next step

A free slot. A patient who asked for it.

Availability tells reception when. The patient’s conversation explains who it suits. Loop brings the two together in an offer your team can review.

See how Loop works
Waitlist review
Now available

Dr. Reed · Wednesday, 4:30 PM

Draft for Grace

An earlier skin consultation with Dr. Reed is available today at 4:30. Would that suit you?

Why this patientGrace asked for an earlier afternoon visit with the same doctor. Reception checks the slot before sending.

Read the request behind this offer
If an afternoon appointment with Dr. Reed opens up before next week, please let me know.

Grace · Waitlist conversation

  1. Request matched
  2. Reception reviews
  3. Offer sent

The offer is a draft. The appointment is confirmed only through your agreed booking process.

Set up around your clinic

Reception work, with clear boundaries.

Clinical questions reach a clinician

Symptoms, photos and medical advice belong with your clinical team. The conversation and its context travel with the handoff.

Confirm the booking connection first

Clinic systems connect through custom integrations. We check availability, booking updates and patient matching with your current setup before launch.

Your access rules and follow-up policy

Roles and permissions control who sees conversations. Your team sets reminder timing, consent rules and when a person takes over; changes are reviewed before activation.