Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
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The Preboot platform

One workspace for your customers.

Conversations, orders, campaigns, and your team. Connected, with Loop alongside.

Book a demo
  • WhatsApp
  • Instagram
  • Messenger
  • TikTok
  • Telegram
  • X.com
  • Email

Trusted by teams across industries

Meet our customers

Reports

From message to sale.

Trace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.

  • Campaign-to-order attribution
  • Sales, campaign & team dashboards
  • Custom metrics and breakdowns
  • Refine reports in chat
  • Save dashboard views
  • Share with your team
Loop
You

Which first-purchase products have the lowest second-purchase rate within 90 days?

What leads to a second purchase?

Within 90 days of the first order

First-purchase productSecond-purchase rate
Discovery set
12%
Oud perfume
18%
Home fragrance
22%

Delivery issues excluded

LoopDiscovery sets have the lowest rate: 60 of 500 customers bought again.

Inbox

Every conversation has an owner.

Your customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.

  • Seven connected channels
  • Assignments and teams
  • Saved replies
  • Internal notes
  • Conversation tags
  • CSAT surveys
  • WhatsApp
  • Instagram
  • Messenger
  • TikTok
  • Telegram
  • X.com
Shared inbox
WhatsApp

Is this collection available in a smaller size?

Instagram

Can I change my delivery address?

Email

Could you send me a copy of my invoice?

CustomerConversation open

Is this collection available in a smaller size?

Yes, there is a travel-size set. Would you like to see it?

Linked orderThe perfume collection
#2365443

Campaigns

Send to the right people.

Build audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.

  • Audience segments
  • Purchase and engagement filters
  • Loop monitors performance
  • Scheduled sends
  • Delivery reports
  • Per-message status
CampaignsDraft

Time for the next bottle.

A follow-up for customers whose usual reorder date has arrived.

Who receives this campaign?

  • Bought Oud perfume
  • Last order was 30 days ago
  • Has not ordered again
  • Allows WhatsApp marketing
Customer in this audienceLana

Oud perfume · ready for a follow-up

Prepared by Loop

Review the audience and message before launching.

Journeys

Keep the follow-up moving.

Describe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.

  • Build with Loop or visually
  • Triggers and conditions
  • Waits and branches
  • Preview before publishing
  • One-click rollback
  • Custom integrations
First order → next purchase
Order delivered
Continue only if
Orders placed=1
AND
Order value≥300 USD
Wait 2 days
Send WhatsAppAsk about their order
Wait for a replyUp to 48 hours
Replied
Create follow-up task Connected CRM
Add step
No reply
Send email Continue the conversation
Add step

Chatbots

Helpful answers. Clear handoffs.

Answer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.

  • Menu and AI chatbots
  • Your knowledge bases
  • Image understanding
  • Validation before publishing
  • Handoffs with context
  • Session summaries

Explore an agent

Support Agent

Understand the problem. Follow through.

  • Video understanding
  • Order data
  • Store policies
Damaged perfume in a delivery parcel

My perfume arrived broken.

Reviews the video and identifies the damaged bottle.

I’m sorry this happened. Could you share your order number?

#2365443

Checks that the product in the video matches the order.

I’m sorry, James. Would you prefer a refund or a replacement?

Customers

Know your customers, automatically.

Every conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.

  • Custom fields
  • Tags and segments
  • Purchase-based grouping
  • CSV import with history
  • Salla integration
  • Shopify integration
Customer profileSallaWhatsApp

Lana

Orders and conversations, together.

From her conversation
Warm oud scents

WhatsApp conversation

Before her order
I like warm oud scents. Is this one very strong?

Last order

30 days ago
Oud perfumeDelivered

Next follow-up

Her usual reorder date is today.

No new order yet. Loop has prepared a campaign for customers like Lana, ready for your review.

From teams using Preboot

5.0/ 5 Rated on the Salla App Store
Excelso

Excelso

5 / 5
An excellent experience. The app has made customer service and organizing conversations much easier for us. The AI is practical and easy to use, and clearly saves time and effort. The support team is also helpful and quick to respond. One of the best apps we’ve used on Salla. Well worth it.
Salla App StoreTranslated from Arabic
Customer reviews

Under the hood

Everything stays connected.

Messages, orders, and campaigns share one data layer. Trace a sale to the conversation that started it.

Also in the box.

Lead-capture popups for your siteFirst-party tracking pixelTrackable short linksRoles & permissionsMultiple stores & projectsMeta pixel & ads integration

On the record

Clear ownership. Visible work.

Set permissions and see who changed what.

Roles and permissions

Set who can change what, and keep a record of changes.

Team performance

See reply times, resolutions, and sales per person.

Shared targets

Set incentives against results your whole team can see.

OFFICIAL PARTNERSHIPS

A Meta & TikTok Business Partner.

Bring your conversations, campaigns, and customer data together in one workspace with Preboot.

  • Business Partner

  • Business Partner