Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
Talk to our team Log in

Meta OFFICIAL META BUSINESS PARTNER

Bring customers back.
Again and again.

Turn the first purchase into a second. And a third. Bring your customer data, conversations, AI agents, and systems together in one platform. Ask Loop to analyze, configure, and run it with you.

Talk to our team Explore the workspace
Your systems, working together.
Your store Orders & products
  • Shopify
  • Salla
  • WooCommerce
  • Magento

and more

CRM Customer records
  • Salesforce
  • HubSpot
  • Zoho
  • Pipedrive

and more

ERP Stock & billing
  • Odoo
  • Oracle
  • SAP
  • Dynamics 365

and more

Your system Built for your business

Custom connection

Preboot

Connected data. Ready for action.

Connected to the next step
Customer records
Loyalty tierReturning customer
AI agents

Your usual order is available again. Shall I help you reorder?

Customer journeys
  1. Order event
  2. Wait
  3. Follow up

Ready-made integrations + custom API connections

Every channel, your integrations, your way

See the full platform

Built for the conversations your business runs on.

1.4B
messages through the platform
114M
orders processed
687M
abandoned carts processed

Trusted by teams across industries

Meet our customers
ASSAF
TOP TATO
NiceOne
Option B
BAZIL
Alhokail
IMAA
Arriyadh Roaster
Karam Alnakhil
180°
Raddad
Ocean
Zelebrity Coffee Roasters
Alkeraida Dates
Dokhoon Pure
Specialist Dental Treatment Center
Be Care
Mhzm
GSCO Trade
Experts Care Medical Group
Excelso
Skinora
  • ASSAF
  • TOP TATO
  • NiceOne
  • Option B
  • BAZIL
  • Alhokail
  • IMAA
  • Arriyadh Roaster
  • Karam Alnakhil
  • 180°
  • Raddad
  • Ocean
Meet our customers

Partnerships & Programs

  • Inception Member

  • Business Partner

  • Business Partner

Advanced customer journeys

The first sale is just the beginning.

Build journeys that increase retention and customer lifetime value. Respond to what each customer does, what they buy, and when they are ready for the next step.

Explore customer journeys
After the first orderPreview ready
You

“Build a follow-up after a customer’s first order.”

First order delivered

Start with a completed delivery

Entry conditionCustomer has one completed order
Wait 2 days
WhatsAppAsk about their experience

How was your order? Anything we can help with?

Needs help
Connect to support

Resolve the request first

All good
Plan a relevant follow-up

Use what they bought

Stop this follow-up when another order arrives

A first-order follow-up, ready for your review.

  1. Respond to behaviour

    Start from an order, a conversation, or an event in a connected system.

  2. Branch with the customer

    Use conditions, waiting steps, replies, and outcomes to choose what happens next.

  3. Build the next purchase

    Create replenishment, return, and reactivation journeys around your customers.

Meet Loop

Loop spots the opportunity. And prepares the next move.

Meet Loop, the AI inside your workspace. It connects conversations, orders, and customer history to prepare the work that brings customers back.

Get to know Loop
Loop

Lana is due to order again.

Last order
Oud perfume
Usual reorder date
Today No new order
30 days later
Campaign prepared.
WhatsAppMessage for Lana

Hi Lana, your favourite perfume is in stock. Shall we get your next order ready?

Review campaign for customers like Lana

Campaign launches only after your approval.

  1. Notices the signal

    Connects conversations, orders, and customer activity.

  2. Prepares the next step

    Brings you a proposal, with the context behind it.

  3. Follows it through

    Acts after approval and keeps the outcome in view.

AI agents, working alongside your team

Agents that sell, support, and bring customers back.

Customers do not always explain in text. Your agents understand product photos, videos, voice notes, and documents, then use your data and policies to take the right next step.

  • Images
  • Video
  • Voice notes
  • Documents
Support Agent

Understand the problem. Follow through.

  • Video understanding
  • Order data
  • Store policies
Damaged perfume in a delivery parcel

My perfume arrived broken.

Reviews the video and identifies the damaged bottle.

I’m sorry this happened. Could you share your order number?

#2365443

Checks that the product in the video matches the order.

I’m sorry, James. Would you prefer a refund or a replacement?

In their own words

In the words of the teams using it.

5.0/ 5 Rated on the Salla App Store
Excelso

Excelso

5 / 5
An excellent experience. The app has made customer service and organizing conversations much easier for us. The AI is practical and easy to use, and clearly saves time and effort. The support team is also helpful and quick to respond. One of the best apps we’ve used on Salla. Well worth it.
Salla App StoreTranslated from Arabic
Skinora

Skinora

5 / 5
Fantastic, and I recommend it. After trying many tools, Preboot is the best fit. We connected the entire customer journey across WhatsApp and email, and the experience has been fantastic.
Salla App StoreTranslated from Arabic
Homely

Homely

5 / 5
The best API platform. They’re practical and very flexible, and the after-sales service is outstanding.
Salla App StoreTranslated from Arabic
Karam Alnakhil Ajwa Dates

Karam Alnakhil Ajwa Dates

5 / 5
A reliable service. Our experience with the app has been excellent. Connecting the WhatsApp Business API to our store was easy, clear and, most importantly, quick. The interface is clear and detailed for monitoring customer service and team performance. The support team and account manager are very helpful and quick to respond. Thank you, Preboot.
Salla App StoreTranslated from Arabic
Cutepets

Cutepets

5 / 5
An excellent app. Technical support and the team are very helpful. Whenever you need anything, they’re there.
Salla App StoreTranslated from Arabic
Alhadaf Store

Alhadaf Store

5 / 5
Excellent, with very professional service.
Salla App StoreTranslated from Arabic
PAPILONA

PAPILONA

5 / 5
One of the best apps. They’re very helpful.
Salla App StoreTranslated from Arabic
Waggy Store

Waggy Store

5 / 5
Wonderful service. Thank you.
Salla App StoreTranslated from Arabic
Kawakeet

Kawakeet

5 / 5
An outstanding app that uses artificial intelligence to target customers.
Salla App StoreTranslated from Arabic
Zaytouna Aljouf

Zaytouna Aljouf

5 / 5
The best official WhatsApp platform.
Salla App StoreTranslated from Arabic
MY BABY

MY BABY

5 / 5
An innovative platform with outstanding staff.
Salla App StoreTranslated from Arabic
Madinat Hajar Trading Company

Madinat Hajar Trading Company

5 / 5
The best enterprise WhatsApp app.
Salla App StoreTranslated from Arabic
sadeel

sadeel

5 / 5
A wonderful app and excellent service. Thank you.
Salla App StoreTranslated from Arabic
Bazil Store

Bazil Store

5 / 5
One of the best WhatsApp API apps. It has many features for marketing and customer service, which you can tailor to your exact needs. Their team is very responsive and helpful.
Salla App StoreTranslated from Arabic
Excelso

Excelso

5 / 5
An excellent experience. The app has made customer service and organizing conversations much easier for us. The AI is practical and easy to use, and clearly saves time and effort. The support team is also helpful and quick to respond. One of the best apps we’ve used on Salla. Well worth it.
Salla App StoreTranslated from Arabic
Skinora

Skinora

5 / 5
Fantastic, and I recommend it. After trying many tools, Preboot is the best fit. We connected the entire customer journey across WhatsApp and email, and the experience has been fantastic.
Salla App StoreTranslated from Arabic
Karam Alnakhil Ajwa Dates

Karam Alnakhil Ajwa Dates

5 / 5
A reliable service. Our experience with the app has been excellent. Connecting the WhatsApp Business API to our store was easy, clear and, most importantly, quick. The interface is clear and detailed for monitoring customer service and team performance. The support team and account manager are very helpful and quick to respond. Thank you, Preboot.
Salla App StoreTranslated from Arabic
Bazil Store

Bazil Store

5 / 5
One of the best WhatsApp API apps. It has many features for marketing and customer service, which you can tailor to your exact needs. Their team is very responsive and helpful.
Salla App StoreTranslated from Arabic
Cutepets

Cutepets

5 / 5
An excellent app. Technical support and the team are very helpful. Whenever you need anything, they’re there.
Salla App StoreTranslated from Arabic
Homely

Homely

5 / 5
The best API platform. They’re practical and very flexible, and the after-sales service is outstanding.
Salla App StoreTranslated from Arabic
Customer reviews

OFFICIAL PARTNERSHIPS

A Meta & TikTok Business Partner.

Bring your conversations, campaigns, and customer data together in one workspace with Preboot.

  • Business Partner

  • Business Partner

Unlimited possibilities for connection

Connect to any system you need.

Your store, CRM, ERP, or a system built just for your business. Go beyond a fixed connector list: connect through APIs, bring the response into Preboot, and use it in the next step.

Explore custom integrations
Your systems, working together.
Your store Orders & products
  • Shopify
  • Salla
  • WooCommerce
  • Magento

and more

CRM Customer records
  • Salesforce
  • HubSpot
  • Zoho
  • Pipedrive

and more

ERP Stock & billing
  • Odoo
  • Oracle
  • SAP
  • Dynamics 365

and more

Your system Built for your business

Custom connection

Preboot

Connected data. Ready for action.

Connected to the next step
Customer records
Loyalty tierReturning customer
AI agents

Your usual order is available again. Shall I help you reorder?

Customer journeys
  1. Order event
  2. Wait
  3. Follow up

Ready-made integrations + custom API connections

  1. Your systems

    Ready-made integrations and custom API connections.

  2. Your data

    Map the response to the customer fields your team uses.

  3. Your next action

    Use that information inside a customer journey.

Prebuilt integrations

Your channels. Your campaigns. Your store.

Already connected to the tools your business runs on. Bring conversations, marketing performance, and commerce data into the same workspace.

Messaging

Every conversation, together.

Your messaging channels in one inbox, with the customer’s context alongside every reply.

  • WhatsApp
  • Instagram
  • Messenger
  • TikTok
  • Telegram
  • X.com
Shared inbox
WhatsApp

Is this collection available in a smaller size?

Instagram

Can I change my delivery address?

Email

Could you send me a copy of my invoice?

CustomerConversation open

Is this collection available in a smaller size?

Yes, there is a travel-size set. Would you like to see it?

Linked orderThe perfume collection
#2365443

Marketing reporting

See what your campaigns deliver.

Connect your ad accounts for reports on spend and campaign performance.

Campaign performance
  • Meta Ads
  • TikTok Ads
  • Snapchat Ads
Ad spendCampaign results

Meta Ads, TikTok Ads, and Snapchat Ads in the same report.

Ecommerce

The store behind the conversation.

Products, orders, and purchase history, ready for your team, AI agents, and customer journeys.

  • Salla
  • Shopify
  • WooCommerce
  • Magento
Order details#2365443
The perfume collection
The perfume collectionQuantity: 1
Payment status
Updated from your store
Order data ready for the post-purchase journey.

Reports built around your questions

Any report. Whenever you need it.

Ask Loop for the report you need. Sales, retention, campaigns, or team performance. Choose the measures, change the breakdown, and save the result to your dashboard, all through conversation.

Explore custom reports

  1. Ask in your own words

    “Compare repeat purchases by week and loyalty tier.”

  2. Follow the next question

    “Make it monthly. Show only returning customers.”

  3. Keep what matters

    Save the report and return to it in your dashboard.

Loop
You

Which first-purchase products have the lowest second-purchase rate within 90 days?

What leads to a second purchase?

Within 90 days of the first order

First-purchase productSecond-purchase rate
Discovery set
12%
Oud perfume
18%
Home fragrance
22%

Delivery issues excluded

LoopDiscovery sets have the lowest rate: 60 of 500 customers bought again.

Before you get started

A few things worth asking.

More questions, answered
How can Preboot help us increase retention?

Use customer activity and order history to build replenishment, repeat-purchase, and reactivation journeys. Conditions, waiting steps, and replies shape what happens next for each customer.

What do the AI agents do?

They support sales, customer service, retention, marketing, workspace administration, and your team’s daily work. Each role works with the relevant customer context and connected systems.

Can we connect our own system?

Yes. Alongside ready-made integrations, custom API connections let you work with your own systems, map returned information to customer fields, and use it inside journeys.

Are reports limited to ready-made dashboards?

You can ask Loop for a custom report, choose measures and segments, refine it through conversation, and save it to your dashboard.