FAQ
Questions, answered straight.
What is Preboot?
Preboot is a customer-engagement platform for businesses that sell through chat. It combines a six-channel team inbox (Email, WhatsApp, Instagram, TikTok, Messenger, Telegram), campaigns, customer journeys, chatbots, a customer database, and reports, and Loop, the AI that works inside all of it.
What is Loop?
Loop is the AI inside Preboot. It sits where your conversations, orders and campaigns already are, so it can see all of them. It notices problems and opportunities, tells you what it would do and why, and does it through the platform once you approve. Anything it changes is previewed first and can be rolled back in one click.
Will my WhatsApp number get blocked?
Protecting your number is a core design goal: warm-up, quality monitoring, and sending practices that follow WhatsApp's rules. Campaigns target segments, not blasts, which are the single biggest cause of blocks.
Does Preboot work with my store?
Salla and Shopify connect out of the box, and orders, carts, and customers sync automatically. Other systems can connect through custom integrations.
Can I change my chatbot or journeys without breaking them?
Yes. That fear is why Preboot validates every change before publish, previews the effect, and lets you roll back in one click. The same rules apply to changes Loop proposes: preview, your approval, rollback.
Do I need a data team to use the reports?
No. Standard dashboards cover sales, campaigns, and team performance, and you can ask Loop for any custom number in plain language.
Who is Preboot for?
Businesses whose customers live in chat: e-commerce brands, restaurants, clinics, real estate, education, and services. Today most of our customers are in Saudi Arabia; we onboard select international businesses.
How is pricing structured?
Annual plans (see Pricing) that include the platform, Loop, and a managed launch with a dedicated account manager. The launch fee is quoted upfront, with no hidden costs.
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