Loop
Platform
Explore the platform ReportsTrace campaigns through conversations to orders. Ask Loop for a report, refine it in chat, and save it for your team.InboxYour customers use seven channels. Your team answers from one inbox, with the customer’s history and a clear next step.CampaignsBuild audiences from purchase and engagement patterns. Follow each message’s delivery while Loop helps you understand the results.JourneysDescribe the follow-up and let Loop build it. Set the timing and conditions, preview your changes, and publish when ready.ChatbotsAnswer from your knowledge base, understand customer images, and check changes before publishing. Pass the conversation to a teammate when needed.CustomersEvery conversation and order adds to the customer record. Keep contact details, preferences, and purchase history together.
Use cases
All use cases MarketingConnect campaigns to conversations. Plan the next message with context.SalesKeep the enquiry, quote, and next follow-up together.Supply chain planningPlan stock and capacity around what customers ask for.Customer supportAnswer from the customer record. Hand over with the full context.Customer successMake the next visit or order part of the relationship.
Industries
All industries E-commerceBrowse → ask → orderClinics & healthcareBook → remind → follow upDental clinicsVisit → treatment → recallRestaurantsOrder → prepare → returnBeauty & aestheticsConsult → book → rebookReal estateEnquire → qualify → viewTravelPlan → prepare → travel
CustomersFAQ AboutContact
Talk to us Log in
All use cases

Preboot for customer support

An answer. With the whole story.

Everyday questions answered from live records. Everything else reaches your team with the context attached.

Talk to us
One order, with its history

The mug arrived damaged. Can you help?

Order record
  1. Shipped
  2. Delivered
  3. Photo attached

I’ve attached your order and photo for the team to review a replacement.

Context ready for the team
A support decision is needed

Product issue, photo and order history

Sophie picks it up here

Resolve or route

The handoff has the whole story.

Your teammate gets the issue, order and next step together.

A replacement request

Customer

The mug arrived chipped. Can you help?

Item arrived damaged Photo attached

I’ve attached your order and photo for our support team.

Order record

Stoneware mug

Delivered

Handoff summary

Issue
Item arrived damaged
Next step
Review a replacement

Conversation, order and photo attached

Assigned to Sophie · support

Loop keeps watch

Pick up the loose ends.

See which conversation needs attention and why.

The same replacement request
  1. Earlier

    Support promised a replacement update

  2. Later

    Any news on replacing the mug?

  3. Now

    Still waiting for a reply

Why Loop raised it

The customer followed up. The conversation has no reply.

Suggested replyDraft · not sent

I’m checking the replacement with our support team and will update you here.

Awaiting your approval

Close the information gap

Every answer should leave your team better informed.

A missing policy should become a task for its owner, rather than another guessed reply.

The unresolved question

Do I need to send the damaged mug back?
Assigned toSophie · support lead

Confirm the damaged-item return policy.

Approved source

Damaged items · store policy

Read the answer supplied by the team

Share your order number and a photo of the damage. Our support team will confirm whether a return is needed before arranging the replacement.

Future replies use the approved policy, with a person handling the replacement.

A policy answer becomes reusable only after the responsible person reviews it.

From teams using Preboot

5.0/ 5 Rated on the Salla App Store
Excelso

Excelso

5 / 5
An excellent experience. The app has made customer service and organizing conversations much easier for us. The AI is practical and easy to use, and clearly saves time and effort. The support team is also helpful and quick to respond. One of the best apps we’ve used on Salla. Well worth it.
Salla App StoreTranslated from Arabic

Trusted by teams across industries

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